Refund & Cancellation Policy

This policy explains refunds and cancellations for AutoFront and Orqent Labs, operated by DTRAS-G Solutions Private Limited. Payments are processed via Razorpay.

Orqent Labs projects (escrow)

Funds for awarded outside-engineer projects are held in escrow and released only after the work is delivered and you approve it (typically 50% on funding and 50% on approval).

If the engineer does not deliver within the agreed timeline, or a dispute is upheld, the escrowed amount is refunded to you automatically to the original payment method.

Before work begins: if you cancel a request before it is awarded and funded, no charge applies. After funding but before work starts, the upfront milestone is refundable less any payment-gateway fees.

After delivery & approval: released payments are final, as the engineer has completed the agreed work.

AutoFront subscriptions & build credits

Subscription fees are billed for the period stated at purchase. You may cancel at any time to stop future renewals; the current period remains active until it ends. One-off build credits are non-refundable once the build has started.

How refunds are issued

Approved refunds are processed to the original payment method via Razorpay, typically within 5–7 business days (your bank may take longer to reflect them).

Request a refund

Email bd@dtrasglobal.com with your order/request ID and the reason. We respond within 2 business days.