Contact
We're here to help.
Talk to a real human at DTRAS-G Solutions. Most queries are answered the same business day. Sales and partnership conversations are usually replied to within 24 hours.
Customer support
bd@dtrasglobal.com
Build issues, account access, deployment help. Average response: 6 business hours.
Billing & refunds
bd@dtrasglobal.com
Invoices, GST, plan changes, refunds. See our Refund Policy for timelines.
Sales & partnerships
bd@dtrasglobal.com
Custom plans, agency / reseller partnerships, white-label.
Privacy & legal
bd@dtrasglobal.com
Privacy requests, data deletion, grievance officer. Acknowledged within 48 hours.
Support hours
Monday – Friday · 09:00 – 19:00 IST
Critical incident support is available 24×7 for Pro, Scale, and Enterprise plans.
Grievance Officer: as required by the Information Technology Act, 2000, complaints regarding content or data may be addressed to bd@dtrasglobal.com.